Real Human Support — You Work Directly With Us
Most marketing agencies hand you off to whoever's cheapest to keep on payroll. First-Five doesn't. You work with us directly, every time.
The problem it solves
You've probably already been through the cycle: you sign up with an agency, love the salesperson, get handed off to a new 'account manager' every four months, and slowly realize nobody actually knows your business.
What you get
Full customer support access
Email, text, or call. You reach us — not a ticket queue.
72-hour turnaround on site changes
Add a page, swap a phone number, update pricing, post an announcement — done inside three business days, most of the time faster.
One partner, one point of contact
You know who's working on your site and you can reach them. That's it.
Why it matters
The marketing that actually works for contractors is the marketing you can adjust when the season shifts, when you add a service, when a competitor moves in. That only happens if the person running it can pick up the phone.
Common questions
Is there a limit to how many updates I can request?
No. Unlimited maintenance and content updates are part of the plan. Reasonable-scope requests get done inside the 72-hour window.
What's not covered?
Full rebuilds, brand-new pages beyond your original page count, and new integrations outside the platform may be scoped separately — we'll always tell you upfront.