Terms & Conditions

These Terms and Conditions apply to all SMS messages sent and received as part of the A2P 10DLC messaging services provided by First-Five. Your use of this service constitutes acceptance of these terms.

Messaging Consent

Messages sent by First-Five may include alerts, reminders, promotional offers, updates, and other relevant communications. The frequency of these messages will depend on your interaction with our services and your preferences.

Data Rates and Charges

Standard message and data rates may apply to any messages you send or receive as part of our service. This could affect your bill and depends on the terms set by your mobile carrier.

Opt-Out Instructions

To discontinue receiving messages from First-Five, you can reply "STOP" to any of our messages at any time. This will unsubscribe you from our SMS communications. Reply "HELP" for assistance.

Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your data in relation to our A2P 10DLC messaging service. It can be found on our website at /privacy-policy.

Message Delivery

First-Five does not guarantee that messages will be delivered without delays or failures. Such issues can occur due to factors outside our control, such as network problems or device compatibility.

User Obligations

When using our messaging service, you agree to abide by all applicable laws and regulations. You must not use this service to send messages that are offensive, illegal, or intended to harass or harm others.

Eligibility and Children’s Privacy

The Services offered by First-Five are not intended for use by individuals under the age of 18. By using our Services and providing your personal information (including your mobile phone number), you represent and warrant that you are at least 18 years of age.

We do not knowingly collect or solicit personal information from anyone under the age of 18. If we learn that we have inadvertently collected personal information from a child under age 18, we will delete that information as quickly as possible. If you believe that a child under 18 may have provided us with personal information, please contact us at jordanvink@first-five.org.

Compliance with Laws

You acknowledge that the messaging service must be used in compliance with all relevant laws, including those relating to privacy, telecommunications, and commercial communications.

Changes to Terms and Conditions

First-Five reserves the right to change these Terms and Conditions at any time. Changes will be communicated through our website or direct communications where feasible.

Contact Information and Support

For any queries, concerns, or support questions regarding these Terms and Conditions, please contact First-Five at jordanvink@first-five.org or (616) 344-9042.

First-Five, LLC., 20 E 32nd St, Holland, MI 49423